For the best results please send an accurate photo of your pet. PLEASE, PLEASE, PLEASE send a photo with GOOD lighting that accurately portrays the coloring and characteristics of your pet. Please make sure it is a CLEAR picture. Please note I paint what is in the picture.
Thank you so much to those who would choose to order a custom ornament. You being happy with your painting is my goal so if there's anything I could do, any step of the way, to improve your ornament I will be happy to do it. Making these and fulfilling your orders is the best holiday gift I could ever ask for so thank you!
Shipping & Returns
Orders can be cancelled or modified within 2 hours after being placed.
International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
For more detailed information and instructions, please visit our Replacement & Refund Policy.